Refund policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.We will process your refund within 2 working days, and the time of refund arrival is generally within 7 working days

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at .

Please contact our Customer service at to get the return address.

Warm Tips

Dear Customers:
Thank you for choosing our store for shopping! We are well aware of every customer's expectations for the appearance and quality of the goods, so we have been committed to providing high-quality and accurately described product information. However, in the special environment of public welfare, due to various factors, we need to explain to you a possible situation: ‌The physical goods you receive may be slightly different from the pictures displayed on the website‌.
Cause Analysis‌:
Photography and Display Technology‌: Product pictures are professionally photographed and post-processed to show the characteristics of the goods with the best effect. However, different monitor settings and resolutions may cause differences in visual performance such as color and brightness.
Batch Differences‌: Due to natural changes in the production process or supplier batch updates, even for the same product, there may be slight differences in materials, colors or details between different batches.
Logistics and Environmental Impact‌: During long-distance transportation, the packaging may be slightly squeezed or worn. Although we will try our best to protect the goods, it may occasionally affect the appearance of the goods.
Our Commitment‌:
True Description‌: We promise that all product descriptions are based on actual product characteristics and strive to be accurate.
‌Quality Assurance‌: Despite minor differences, we guarantee that all products meet the functional and quality standards described.
‌Customer Service Support‌: If you have any questions or dissatisfaction with the products you received, please feel free to contact our customer service team. We will be happy to provide you with solutions, including but not limited to return and exchange services.
‌Shopping Tips‌:
Before placing an order, please read the description of the product details page carefully, especially the size, material and other information.
Refer to other buyers' reviews and pictures to get a more comprehensive understanding of the product.
If you have specific needs or questions, please consult in advance through the customer service channel.
We understand the inconvenience that this minor difference may cause you, and thank you for your understanding and support. Your satisfaction is the driving force for our continuous progress. We will continue to optimize our products and services to bring you a more pleasant shopping experience.
Thank you again for your trust and support!